In 2024, the average merchandise campaign consists of 50 pieces of artwork that can easily be adapted for use on varied tour and direct-to-consumer items, says Matt Young, president of Bravado, Universal Music Group’s merch and brand management company. But for Olivia Rodrigo’s GUTS campaign, he says, “I think we’ve done at least 375 unique pieces of art.”
Rodrigo’s singular vision for her first arena tour extended to the products sold at its kiosks. As the album rollout and tour details came together last year, the pop star coordinated with management, Bravado and label partners to ensure that each piece of merch “felt cohesive to the greater GUTS world,” says Michelle An, Interscope Geffen A&M president/head of creative strategy.
The number of items kept ballooning as Rodrigo leaned into the creative process, with a literally hands-on approach to identifying opportunities — from concocting mood boards to helping create color palettes to touching fabrics to ensure T-shirt quality. “This was Olivia saying, ‘I think this could be more. How do we do it?’ ” Young recalls.
Some highlights of Rodrigo’s GUTS merch line include unique jewelry (silver crescent moon rings and star necklaces, a nod to the tour’s set design), a butterfly design on tote bags and pool floats, an elastic bandage tin to store “vampire”-ready Band-Aids and, ahead of Netflix’s Oct. 29 release of her tour film, a set of five GUTS popcorn boxes, perfect for a premiere-night group hang. Along with the souvenirs that are now widely available at Rodrigo’s online shop, Young also points out that her various retail partners, ranging from global fashion chains to suburban Targets, also featured their own exclusive items: “The Zara in Europe has to have something different than the Hot Topic in the U.S.”
And just as Rodrigo ended each show sporting a tank top with a cheeky message customized for each city, every GUTS tour stop with multiple shows offered customized merch, including city-specific T-shirts and unique concert artwork designed in conjunction with local female artists. Rodrigo and Bravado approached the posters (shown below) as the ultimate collectible item — and once word got out about them early in the live run, fans started arriving to shows hours early to hit the merch booth.
“Is it logistically challenging? Sometimes, yes,” Young admits. “But it’s offset by the passion. You’re helping build a relationship with a fan in a way that they can’t really get anywhere else.”
This story appears in the Oct. 26, 2024, issue of Billboard.